We are a small company, and we are positioned to ensure your experience with us is pleasant. If it isn’t, send us an email. We’ll respond as quickly as possible.
RUBBER STAMPS AND MADE-TO-ORDER ITEMS
All rubber stamps with imprint messages (including Quote Stamps and Thumbstamps) are made to order and are non-refundable and non-exchangable.
You can cancel a custom order at any point until the design is approved and/or put into production by emailing firstname.lastname@example.org. A $15 cancellation fee will be deducted from your refund to cover the cost of typesetting your custom design.
In the event Wms&Co. is responsible for an error on an imprint, a new one will be supplied that meets your original specifications. Please email email@example.com to initiate an exchange.
ALL OTHER ITEMS
We will exchange or refund non-sale, stock items, received back to Wms&Co. within 14 days of shipment date. All returns are subject to a $15 restocking fee per item*.
All goods must be unused, in perfect condition, and with original packaging (including unopened shrinkwrap or cello bag, boxes, inserts and paperwork etc), including packing list. Items sent back that are damaged or not in resealable condition will not be returned to the purchaser or refunded, please check your items carefully prior to shipping to make sure they meet our returns policy.
All items on sale, or purchased with a discount, are final sale.
If we accept your return, your account will be credited, less any shipping costs and the restocking fees, within 15 days of return receipt. All refunds will be issued in the same form as original payment.
Our goods ship from two different warehouses, each item must be returned to the warehouse it came from. Please email firstname.lastname@example.org with your order number and a listing of items you wish to return to obtain the correct return address. Customers are responsible for return shipping charges.
Please note that we do not accept liability for shipping loss or damage to returned goods. Wms&Co. will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
*WHY WE CHARGE A RESTOCKING FEE
We’re a small company and are happy to offer returns on our items - but we try to be a conscious company, and we would like our customers to be considerate buyers. In the age of Amazon and frequent returns, we were noticing an increase in bulk ordering. The labor to unbox a return, process the refund, and prepare the item to be sold again adds up and had to be balanced somehow - thus the Restocking Fee was born. We hope it encourages thoughtful consumerism and deep consideration of an item before it’s purchased.
CHANGING OR CANCELING ORDERS
Wms&Co. is not able to alter or cancel orders once they have been placed. Refused packages are subject to the restocking fee in addition to merchandise and shipping fees.