Returns / Cancellations / Damages
We are a small company, and we want to ensure that your experience with us is pleasurable. We try our best to accommodate our customers and are as flexible as we are able to when it comes to returns depending on the item. As such, our return policy differs across categories.
FINAL SALE ITEMS
All special order, drop ship, and limited edition items (including Skagerak, Morgan Peck, Frama, Grandmont Street/Julia Finlayson and SSB2) and Shipping Protection fees are final sale. Personal items, such as essential oils, creams, lotions, soaps, etc. are final sale. We will replace damaged items with like goods.
All items on sale, or purchased with a discount code, are final sale.
RUBBER STAMPS AND MADE-TO-ORDER ITEMS
All rubber stamps with imprint messages (including Quote Stamps and Thumbstamps) are made to order and are non-refundable and non-exchangable.
You can cancel a custom order at any point until the design is approved and/or put into production by emailing info@wmscoink.com. We will gladly issue a store credit, at this time we do not offer refunds. If we have begun working on your imprint design a $15 cancellation fee per stamp/design will be deducted from your credit to cover the cost of creating your imprint design.
In the event Wms&Co. is responsible for an error on an imprint, a new one will be supplied that meets your original specifications. Please email info@wmscoink.com to initiate an exchange.
ALL OTHER ITEMS
We hope you will always be completely satisfied with your order, however if you are not, we will gladly issue a store credit within 14 days of delivery (for holiday gifting orders placed between 11/1 and 12/23 the returns window is extended until 1/14). We do not offer refunds or exchanges.
All items on sale, or purchased with a discount code, are final sale.
Shipping fees for returned items are the responsibility of the customer. Any items damaged during the return process will be the customer's responsibility, unless insured.
We cannot refund any package protection fees, once you check out they automatically go to the insurance provider.
TO MAKE A RETURN
All returns and exchanges must be initiated no later than 14 days after delivery, as recorded by the shipping company (for holiday gifting orders placed between 11/1 and 12/23 the returns window is extended until 1/14).
Please email us at info@wmscoink.com with a listing of items you would like to return/exchange to receive a Return Authorization number. The RA# should be visible on the outside of the return packaging.
Our goods ship from two different warehouses, each item must be returned to the warehouse it came from. When we send you the RMA we will let you know the return address. Returns sent to the wrong warehouse will not be credited or returned to sender.
All goods must be unused, in pristine condition, and with original packaging (including boxes, cello bags, unopened shrinkwrap, inserts and paperwork etc) with a copy of your receipt. Items sent back that are used, damaged or not in re-salable condition will not be returned to the purchaser or refunded; please check your items carefully prior to shipping to make sure they meet our returns policy.
If we accept your return, you will receive a store credit code, less any shipping costs and fees, via email within 5 days of return receipt. We will use the email on the original order to send a credit code, please let us know if we should use a different email.
Please note that we do not accept liability for shipping loss or damage to returned goods. Wms&Co. will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
DAMAGED OR MISSING ITEMS AND LOST PACKAGES
Reporting Damages or Missing Items: Damages or missing items must be reported via email within 48 hours of delivery. Please send photos of the outer carton, a photo showing the inner packaging materials, as well as several images of the damaged item. Without these images we cannot process a claim.
Shipping Protection Insurance: Shipping Protection is automatically added at checkout but can be manually removed. It offers easy and fast replacement for lost, damaged, or stolen packages. Refunds or replacements are ONLY offered if Shipping Protection is chosen. 100% of funds collected for Shipping Protection go to the insurer.
Claims Process: For damaged merchandise or packages marked "delivered" but not received, claims must be made within 48 hours of the delivery date. If Shipping Protection was declined, Wms&Co. will not send a replacement product, provide a refund, or further track the package. In this case, the customer must file a claim directly with the carrier.
We take responsibility for correctly shipping your order. However, we are not responsible for the package while it is with the carrier or after delivery to your address.
Note: Shipping Protection details will be listed on your receipt. If you have not chosen Shipping Protection at checkout, you will need to file a claim with the carrier.
INCORRECT SHIPMENTS
If you have received an incorrect shipment please notify us at info@wmscoink.com with a quick snapshot of the item you received. You will need to return the incorrect item in re-saleable condition, so please keep all packaging materials. We will email you a return label through our system, and once we receive your return in re-saleable condition we will send out the correct item.