THE SHORT VERSION

• Eligible full-priced items: request a return authorization within 14 days of delivery and ship back within 21 days of delivery.

• When you make your return, choose either a refund to your original payment method, minus a return shipping cost starting at $10, or store credit for the full amount with nothing deducted. Store credit can be used right away or saved for later.

• We do not offer exchanges.

• Items marked as final sale on the product page are final sale, as are items purchased on sale or with a discount code.

• To start a return, request a return authorization and shipping label here.
  
  

FINAL SALE ITEMS

Any item marked as final sale on its product page (in the menu under the product description) is final sale. This typically includes books, rubber stamps and ink pads, special order, drop ship, and limited edition items, and personal items such as essential oils, oil diffusers, creams, lotions, candles, incense, and soaps. Dated goods (eg 2026 calendars) are final sale if ordered after January 1. All items on sale, or purchased with a discount code, are final sale. We will replace damaged items with like goods.

ALL OTHER ITEMS

The inventory for our small batch goods is quite small, and we need items returned in a timely manner so that others can purchase them.

For returns of full priced merchandise, a return authorization must be requested within 14 days of the delivery date and the items shipped back within 21 days of the delivery date.

When you make your return, you can choose between a refund to your original payment method, with a return shipping and handling cost (starting at $10, depending on package size and location) deducted, or store credit for the full amount with nothing deducted. Store credit is ready to use as soon as your return is accepted, or you can save it for later. Returns take some time to be checked in by our warehouse; refunds are issued within 14 days of our warehouse receiving your return.

TO MAKE A RETURN REQUEST

Request a return authorization and return shipping label here.

All goods must be unused, in pristine condition, and in original packaging (including boxes, cello bags, unopened shrink-wrap, inserts, and paperwork) with a copy of your receipt. Items sent back used, damaged, or not in re-salable condition will not be refunded or returned to the purchaser, so please check your items carefully before shipping. We do not accept liability for shipping loss or damage to returned goods.

RUBBER STAMPS AND MADE-TO-ORDER ITEMS

All rubber stamps with imprint messages (including Quote Stamps and Thumbstamps) are made to order and are non-refundable and non-exchangeable. Ink pads are not returnable or exchangeable.

You can cancel a custom rubber stamp order at any point until the design is approved and/or put into production by emailing jpw@wmscoshop.com. If we have begun working on your imprint design, a $25 cancellation fee per stamp/design will be deducted from your refund to cover the cost of creating your imprint design.

If Wms&Co. is responsible for an error on an imprint, a new one will be supplied to your original specifications. Email jpw@wmscoshop.com to initiate an exchange.

DAMAGED OR MISSING ITEMS AND LOST PACKAGES

Damages or missing items must be reported via email within 48 hours of delivery. Please send photos of the outer carton, the inner packaging materials, and several images of the damaged item.

We offer Shipping Protection (insurance) for all our products at checkout, which enables easy and fast replacement for lost, damaged, or stolen packages. If you decline Shipping Protection and a package is shown by the carrier as delivered, Wms&Co. will not send a replacement product or further track down the package. 100% of the funds collected at checkout go to the insurer.

To file a Shipping Protection claim (for lost or stolen packages, packages showing no movement, or missing or damaged items), visit Shiptection.com and use the chat feature in the lower left corner. You can choose between a refund or replacement. The insurer states that we cannot file claims on your behalf. If you did not choose Shipping Protection at checkout (it will be listed on your receipt), you will need to file a claim with the carrier. We take responsibility for shipping your order correctly, but not for its time with the carrier or after delivery to your address.

Claims for damaged merchandise or packages marked "delivered" yet not received must be made within 48 hours of the delivery date.

INTERNATIONAL ORDERS

All sales shipped to international addresses, including Canada and Mexico, are final sale. Wms&Co. will not refund international duties and taxes. For information on reclaiming international duties and taxes, please contact your local customs bureau.