Returns / Cancellations / Damages

RETURNS OVERVIEW

For returns of eligible merchandise, a return authorization must be requested within 14 days of the delivery date, and the item must be shipped back within 21 days of the delivery date. To initiate a return, please start your return through our Returns Portal. See below for details and eligibility.

DAMAGED OR MISSING ITEMS AND LOST PACKAGES

Damaged or missing items must be reported within 48 hours of delivery by emailing store@wmscoshop.com. Please send photos of the outer carton, a photo showing the inner packaging materials, and several images of the damaged item.

We offer Shipping Protection (insurance) for all of our products at checkout, which provides fast, easy replacement for lost, damaged, or stolen packages. Wms&Co. offers Shipping Protection as a service; 100% of the funds collected at checkout go to the insurer.

If a customer declines Shipping Protection and the carrier shows the package as delivered, Wms&Co. will not send a replacement product or further track down the package.

Claims for damaged merchandise, or for packages marked “delivered” yet not received, must be made no later than 48 hours after the delivery date.

To file a Shipping Protection claim (for lost or stolen packages, packages showing no movement, or missing or damaged items), please visit Shiptection.com and use the chat feature in the lower left corner. You can choose between a refund and a replacement. The insurer requires that you file the claim yourself; we cannot file on your behalf.

If you did not choose Shipping Protection at checkout (it will be listed on your receipt), you will need to file a claim with the carrier. We take responsibility for shipping your order correctly, but not for its time with the carrier or after delivery to your address.

ORDER CANCELLATION POLICY

Please email store@wmscoshop.com with your cancellation request as soon as possible. We will try to cancel and refund your order if we catch it before it enters the fulfillment process, and you will receive confirmation if we are able to do so.

If you have already received a shipping confirmation email, cancellation is no longer possible.

FINAL SALE ITEMS

The following items are final sale and are marked as such on the product page, in the menu under the product description: all books; rubber stamps and ink pads; special-order and limited-edition items; and personal items (such as essential oils, oil diffusers, creams, lotions, candles, incense, and soaps). Dated goods (e.g., 2027 calendars) are final sale if ordered after January 15, 2027. We will replace damaged items with like goods.

RETURN PROCESS FOR ELIGIBLE ITEMS

The inventory for our small-batch goods is quite small, and we need items returned in a timely manner so that others can purchase them. At this time we do not offer exchanges.

Eligible merchandise is any item not marked final sale. For refunds of eligible merchandise, a return authorization must be requested within 14 days of the delivery date, and the item must be shipped back within 21 days of the delivery date.

All items shipped to international addresses, including Canada and Mexico, are final sale.

A return shipping and handling fee (starting at $10, depending on package size and location) will be deducted from your refund or store credit. This fee is waived if you choose store credit instead of a refund. Some items that ship directly from the maker are eligible for return and incur a restocking fee; others are final sale. Eligibility and any restocking fee are noted on the product page.

It takes some time for returns to be checked in by our warehouse; your account will be credited within 7 days of our receiving your return. All refunds will be issued in the same form as the original payment; store credit will be placed in your Customer Account.

TO MAKE A RETURN REQUEST

To initiate a return, please start your return through our Returns Portal.

All goods must be unused, in pristine condition, and returned in their original packaging (including boxes, cello bags, unopened shrink-wrap, inserts, and paperwork), with a copy of your receipt. Items that arrive used, damaged, or not in re-salable condition cannot be accepted for return. Please inspect your items carefully before shipping.

Wms&Co. will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

RUBBER STAMPS AND MADE-TO-ORDER ITEMS

All rubber stamps with imprint messages (including Quote Stamps and Thumbstamps) are made to order and are non-refundable and non-exchangeable. Ink pads are not returnable or exchangeable.

You can cancel a custom rubber stamp order at any point until the design is approved and/or put into production by emailing store@wmscoshop.com. If we have begun working on your imprint design, a $25 cancellation fee per stamp/design will be deducted from your refund to cover the cost of creating the design.

If Wms&Co. is responsible for an error on an imprint, we will supply a new one that meets your original specifications. Please email store@wmscoshop.com to arrange a replacement.