Returns / Cancellations / Damages

We are a small company, and we want to ensure that your experience with us is pleasurable. We try our best to accommodate our customers and are as flexible as we are able to when it comes to returns depending on the item. As such, our return policy differs across categories.

 

FINAL SALE ITEMS

All books, rubber stamps and ink pads, special order, drop ship, and limited edition items (including Morgan Peck, Apollonaire, Yuta Segawa, &Tradition, Frama, Skagerak furniture, Grandmont Street/Julia Finlayson and SSB2) are final sale. Personal items, such as essential oils, oil diffusers, creams, lotions, candles, soaps, etc. are final sale. We will replace damaged items with like goods. Dated goods (eg 2025 calendars) are final sale if ordered after January 15. All items on sale, or purchased with a discount code, are final sale. 

ALL OTHER ITEMS

The inventory for our small batch goods is quite small, and we need to have items returned in a timely manner so that others can purchase them. At this time we do not offer exchanges.

For refunds of full priced merchandise, a return authorization must be requested WITHIN 5 DAYS OF THE DELIVERY DATE and shipped back within 10 days of the delivery date. 

After five days of the delivery date, orders of non-discounted items can be returned for store credit, returns must be received at our warehouse no later than  21 days from order delivery.  

A return shipping and handling cost (starting at $12, but depending on package size and location) will be deducted from the refund or store credit amount. Returns over $350 will incur a 15% re-stocking fee. Your account will be credited within 14 days of receiving your return. All refunds will be issued in the same form as the original payment, store credit will be place in your Customer Account. 

Note, all sales shipped to international addresses including Canada and Mexico are final sale.

TO MAKE A RETURN REQUEST

To initiate a return please request a return authorization and return shipping label here.

All goods must be unused, in pristine condition, and with original packaging (including boxes, cello bags, unopened shrinkwrap, inserts and paperwork etc) with a copy of your receipt. Items sent back that are used, damaged or not in re-salable condition will not be returned to the purchaser or refunded; please check your items carefully prior to shipping to make sure they meet our returns policy. Please note that we do not accept liability for shipping loss or damage to returned goods.

Wms&Co. will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

 

RUBBER STAMPS AND MADE-TO-ORDER ITEMS

All rubber stamps with imprint messages (including Quote Stamps and Thumbstamps) are made to order and are non-refundable and non-exchangable. Ink pads are not returnable or exchangable.

You can cancel a custom rubber stamp order at any point until the design is approved and/or put into production by emailing info@wmscoink.com. If we have begun working on your imprint design a $20 cancellation fee per stamp/design will be deducted from your refund to cover the cost of creating your imprint design. 

In the event Wms&Co. is responsible for an error on an imprint, a new one will be supplied that meets your original specifications. Please email info@wmscoink.com to initiate an exchange.

DAMAGED OR MISSING ITEMS AND LOST PACKAGES

Damages or missing items must be reported via email within 48 hours of delivery. Please send photos of the outer carton, a photo showing the inner packaging materials, as well as several images of the damaged item. For fragile items (anything ceramic, including Morgan Peck, Yuta Segawa, and Grandmont Street) a replacement will ONLY be offered if you have chosen Shipping Protection insurance at checkout.

We offer shipping protection (insurance) for all our products at checkout, which offers easy and fast replacement for lost, damaged or stolen packages. If a customer declines Shipping Protection and a package is shown by the carrier as delivered then Wms&Co. will not send a replacement product or further track down the package. Wms&Co. offer Shipping Protection as a service, 100% of the funds collected at checkout go to the insurer. Claims for damaged merchandise or packages marked "delivered" yet not received must be made no longer than 48 hours days after “delivery date”. 

If you have not chosen Shipping Protection at checkout (it will be listed on your receipt), then you will need to file a claim with the carrier. We take responsibility for shipping your order correctly, but not for its time with the carrier or after delivery to your address.