Returns / Cancellations

We are a small company, and we want to ensure that your experience with us is pleasurable. If it isn’t, send us an email. We’ll respond as quickly as possible.

RUBBER STAMPS AND MADE-TO-ORDER ITEMS

All rubber stamps with imprint messages (including Quote Stamps and Thumbstamps) are made to order and are non-refundable and non-exchangable. 

You can cancel a custom order at any point until the design is approved and/or put into production by emailing info@wmscoink.com. A $15 cancellation fee will be deducted from your refund to cover the cost of typesetting your custom design.

In the event Wms&Co. is responsible for an error on an imprint, a new one will be supplied that meets your original specifications. Please email info@wmscoink.com to initiate an exchange.

NON-RETURNABLE ITEMS

All special order items, including Skagerak, Morgan Peck, Grandmont Street/Julia Finlayson and SSB2, are final sale. Personal items, such as essential oils, soaps, are final sale. We will replace damaged items with like goods. Damages must be reported via email within 24 hours of delivery. For fragile items including Morgan Peck and Grandmont Street a replacement will ONLY be offered if you have chosen Shipping Protection insurance at checkout.

ALL OTHER ITEMS

We will exchange or refund non-sale, stock items, received back to Wms&Co. within 14 days of shipment date. All items on sale, or purchased with a discount code, are final sale. All returns are subject to a $15 restocking fee per item*.

Shipping fees for returned items are the responsibility of the customer. Any items damaged during the return process will be the customer's responsibility, unless insured. For returns on orders that qualified for Domestic Free Shipping, we will deduct the shipping cost from the refund if the return brings the order amount below $150.

All goods must be unused, in perfect condition, and with original packaging (including unopened shrinkwrap or cello bag, boxes, inserts and paperwork etc), including packing list. Items sent back that are used, damaged or not in resealable condition will not be returned to the purchaser or refunded; please check your items carefully prior to shipping to make sure they meet our returns policy.

If we accept your return, your account will be credited, less any shipping costs and the restocking fees, within 15 days of return receipt. All refunds will be issued in the same form as original payment.

Our goods ship from two different warehouses, each item must be returned to the warehouse it came from. Please email info@wmscoink.com with your order number and a listing of items you wish to return to obtain the correct return address. 

Please note that we do not accept liability for shipping loss or damage to returned goods. Wms&Co. will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

*WHY WE CHARGE A RESTOCKING FEE 

We’re a small company and are happy to offer returns on our items - but we try to be a conscious company, and we would like our customers to be considerate buyers. In the age of Amazon and frequent returns, we were noticing an increase in bulk ordering. The labor to unbox a return, process the refund, and prepare the item to be sold again adds up and had to be balanced somehow - thus the Restocking Fee was born.  We hope it encourages thoughtful consumerism and deep consideration of an item before it’s purchased. 

CHANGING OR CANCELING ORDERS

Wms&Co. is not able to alter or cancel orders once they have been placed. Refused packages are subject to the restocking fee in addition to merchandise and shipping fees.