Orders
Please drop us a line at store@wmscoshop.com. We will do our level best to respond within 24 to 48 business hours.
You will receive a series of emails: order confirmation, shipment and delivery.
Upon placement and processing of your order, you will receive a confirmation email containing your order details.
Once a shipping label is created, you will receive a shipping confirmation email that will include a tracking number.
Once an order has been placed, we are unable to modify its contents. Should you need to update shipping address or contact information, please email store@wmscoshop.com immediately following order placement.
Please find the details under Returns / Cancellations / Damages.
To file a Shipping Protection claim (for lost/stolen packages, packages showing no movement, missing or damaged items), please visit Shiptection.com and use the chat feature in the lower right corner. You can choose between a refund or replacement. The insurer states that we cannot file claims on your behalf.
Please email store@wmscoshop.com if you're unsure if your order is eligible for a Shipping Protection claim.
If your tracking information indicates delivery but you haven't received your package, please take the following steps:
- Check all possible delivery locations at your address, including porches, mailboxes, package rooms, and side entrances
- Verify with household members or neighbors who may have accepted the delivery
- Contact your local post office or shipping carrier with your tracking number to inquire about the delivery details
Please email store@wmscoshop.com to find out if your order is eligible for a Shipping Protection claim.
To file a Shipping Protection claim (for lost/stolen packages, packages showing no movement, missing or damaged items), please visit Shiptection.com and use the chat feature in the lower right corner. You can choose between a refund or replacement. The insurer states that we cannot file claims on your behalf.
We take responsibility for accurate shipping but cannot control carrier performance. If your tracking displays "Pre-Shipment Label Created" or "UPS doesn't have possession of the package yet..." for more than 48 hours, this indicates the carrier has collected your package but it hasn't registered in their tracking system.
While 99.9% of these packages ultimately arrive successfully, delivery may extend to 2-3 weeks. We can only access the same tracking information available to you online—we do not have privileged carrier information.
After 14 days in this status, you become eligible to file a Shipping Protection claim through our standard claims process at Shiptection.com, or you may contact the carrier directly to initiate a claim.
Please note: This tracking situation is not indicative of fraudulent practice by our company or warehouse. It occurs frequently enough that it is specifically covered by shipping insurance.
We apologize that you received an incorrect item in your order. Please contact us via store@wmscoshop.com for prompt assistance with this matter.
When reporting the issue, kindly include a photograph of the item you received along with the name of the missing item(s). We recommend checking the package thoroughly for any notes or packing slips that might indicate additional items were shipped separately.
Please note that since we operate from two different warehouses, your items may arrive in separate boxes: rubber stamps and ink pads are shipped from our Roanoke VA warehouse, while most other items ship from our Denton MD warehouse. Some items such as lighting are drop shipped directly from the maker.
We will provide you with a prepaid mailing label to return the incorrect item. Please retain all original packaging and ensure the returned item remains in new condition.
While inventory constraints may occasionally affect our ability to provide an exact replacement, we will make every effort to resolve the situation to your satisfaction.
Shopping / Discounts
Promotional discounts apply to over 500 items in our collection. As with all meaningful endeavors, there are boundaries - rare, limited edition, and sale items retain their original pricing.
Only one discount code or offer can be used at a time. Discounts are applied to the cost of the merchandise only and cannot be applied to gift card purchases, previous purchases, shipping, transactional fees, and taxes.
Note that all sale items and items purchased with a discount code are FINAL SALE. Free shipping, when offered, does not count as a discount code or offer.
Expedited shipping options are available during checkout. Please note that we are unable to modify shipping speed once an order has been placed.
Our standard processing time for most items is 3-4 business days from order placement to shipment handoff. This processing period precedes shipping time. Rubber stamps require 4-7 business days from artwork approval, while select specialty items may have specific lead times indicated on their respective product pages.
For processing efficiency, orders received after 11:00 AM EST will begin processing the following business day due to our warehouse and shipping schedules. This timing is particularly significant when selecting expedited shipping options, as shipping duration commences only after processing is complete.
We offer worldwide shipping services, which are available at checkout.
Please be advised that international shipments via USPS may require up to 45 days for delivery. We recommend selecting UPS for international shipping.
For our international customers: All international orders are considered Final Sale and are non-returnable. Import duties and customs policies vary by country, and we are unable to control or estimate these fees. Customs-related delays may occur, and any additional charges remain the responsibility of the recipient. Should you decline delivery due to customs fees, we cannot refund your initial payment for merchandise or shipping. We are legally required to declare the full retail value of items on package documentation and cannot designate orders as gifts. For specific information regarding customs fees and procedures in your region, please consult your local customs office.
Many countries are supported in the automated checkout process, but we ship to countries not supported automatically during checkout, please email us at store@wmscoshop.com.
We offer free shipping for orders over $150 within the contiguous United States (does not include Hawaii, Alaska, or US territories). The carrier is at our discretion.
We accept Visa, MasterCard, American Express, Discover, JCB and Diner’s Club.
Yes! We offer both Digital Gift Certificates as well as lovely boxed Gift Certificates.
Wms&Co. does not offer customization, logo application, or private labeling on the products we carry. Our assortment is curated as-is, and we sell everything as the makers intended.
The one exception: custom rubber stamps. If you're looking to put your name, mark, or address into the world in a considered way, browse our stamp options.
Sorry, while our creative headquarters are in NY we do not have a retail location or public showroom in NY. Our rubber stamps ship from our Virginia warehouse, all other goods ship from our Maryland warehouse.
Rubber Stamp Questions
We offer a modification of existing imprint templates without charge if it is a clear and simple request. Examples of this are swapping out fonts (ordering #18 with the font from #38), removing design elements (removing the dots or line from #46), swapping design elements (adding the box from #67 to #07), and adding additional lines of text or more text per line (if the stamper dimensions permit).
For Architectural Stamps, please note that modifications may affect compliance with state guidelines. We cannot ensure adherence to these guidelines if design elements are altered. Please include your design requests in the Customer Notes section during checkout. You will receive an actual-size proof for your approval following order placement.
Design modifications should be accomplished within the first or second proof revision; additional revisions may incur design fees. For personalized stamp design inquiries, please email jpw@wmscoink.com.
Place your design requests in the Customer Notes box in the billing section of checkout. After placing your order you will receive an actual size proof of your imprint for approval.
Our Self-Inking Stamp features a retractable mechanism with an integrated hidden ink pad and a patented system allowing interchangeable plates for multiple typographic imprints with a single stamp body. We offer Gift Certificate options so recipients may select their own artwork.
Traditional wooden and cast bronze Hand Stamps require separate ink pads.
Both varieties are available in multiple sizes and colors, accommodating customized versions of our typographic templates or your own uploaded artwork.
Absolutely. Our stamps accommodate archival and fabric inks (ideal for personalizing children's clothing or branding muslin totes). Pigment ink pads and metallic inks are compatible only with Hand Stamps.
You can purchase additional ink in a wide range of colors online at Amazon.
Replacement ink pads for our Self-Inking Stamps can be found in the Rubber Stamps section of our website. The ink pad can be removed, wrapped in plastic, and stored for future use - see our instructional video for details.
You can attach your art during the purchase process but if you forget, or have any trouble, please email the art to jpw@wmscoink.com with your order number. We will confirm receipt and send you a proof.
You will receive a proof of your design via email for your review and approval. Make sure the email you give us during checkout is correct and please check your spam folder if you have not received the proof within 24 hours. Please approve your proof within two business days of receipt (asap for rush and holiday orders). We do not ship imprints without approval!
When inputting text please review your message carefully, checking spelling and all details. Capitalization and typographic styling will follow the text entered. If you have any special typographic requests (centered, flush left, italic, all caps etc.) please state that in the Customer Notes section of your cart at checkout. Of course, you will have your proof to review to check that the layout meets your satisfaction.
For a fully customized design, we would need a bulk order of stampers, or a design fee. Feel free to inquire about our design services, and please see the website of our other business designmw.com.
We generally send Custom Imprint proofs out via email within 24-48 business day hours; once you have contacted us with an approval to make plates it can take 4-5 business days for your order to process.
Transit times do not include Saturday, Sunday or holidays.
To arrange for expedited processing at an additional cost, please contact store@wmscoshop.com.
"Better a diamond with a flaw than a pebble without." -Confucius
We keep hearing it said that "Perfection is the Enemy of Done" - although it's a bit hard for the crew over here at Wms&Co. to fully walk that talk.
We wanted to get all the goodness of our new website in front of you - even though there are parts still in process. And so, for now, we will be manually processing voucher redemptions.
If you have a voucher card for a free imprint these are the simple steps we need you to take for us to process your order.
Send an email to jpw@wmscoink.com with the following:
1. A simple snapshot of the voucher card, which tells us your code and the size of your stamp. Make sure all text is legible.
2. For text imprints: the text information you would like to have on your imprint, and the style number you would like to have the info typeset in. You can see our current styles here.
3. If you prefer to supply your own art then please include the file in the email. Note the art requirements here.
4. Include your shipping address in the email. We ship all imprints USPS regular mail. Imprints ship within 4-5 days of approval.
Please make sure to check your email for a design proof within 2-3 days, and approve or note any changes. We do not put imprints into production until we hear from you!